Support
Valid8’s Customer Success and Account Management teams provide comprehensive onboarding, training, continuing education and unlimited support throughout the implementation and usage of our platform. Our goal is to ensure your success with the Valid8 platform, delivering on the expected benefits of reduced time, reduced cost, and high accuracy.
Valid8 Financial
(425) 448-2585
support@valid8financial.com
1425 Pearl Street, 2nd Floor
Boulder, CO 80302
1916 Pike Place, Suite #12
Seattle, WA 98101
Onboarding
Our team guides you in uploading evidence sources for your initial case(s) and walks you through the results, offering support in navigating the next steps.
Training
Live online training sessions are available for individuals or groups and can be arranged at your convenience. In-person training for large groups is available.
Ongoing Support
Our Customer Success team is available for unlimited ad hoc discussions via email or video conference, typically responding within one business day.
Help Center
Valid8's Help Center includes:
- Searchable knowledgebase articles
- Content on features
- Step by step instructions, organized by phase of project: Setup, Load, Refine, and Analyze
- Instructional videos
To access Help Center, login to your Valid8 account, click on the drop down on your initials, and select Help.
How can we help you?
If you are a customer and need support with Valid8, contact us at support@valid8financial.com
Prepare evidence in hours, not weeks
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