Careers

Are You Looking for a Fun Challenge?

Do you love creative problem-solving? Craving a role where you can have a real impact?

We're a high-growth, fast-moving tech start up that is rapidly ushering in a new era for accounting and helping solve the most complex fraud cases in the world.

Denver CO, Boulder CO preferred

Customer Success Engineer

Position Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Engineer.

In this role, you will be responsible for ensuring the success and satisfaction of our clients by providing technical support and solutions to their challenges. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Preferred location, Boulder CO, but other locations are acceptable. Mountain time/Central time work hours required.

Key Responsibilities

  • CConduct product demonstrations, onboard training, and updated feature training courses for customers.
  • Serve as a subject matter expert for our products, providing in-depth knowledge and guidance to customers.
  • Respond to customer inquiries and provide technical support via phone, email, and chat.
  • Troubleshoot and resolve customer issues related to our products and services.
  • Collaborate with the sales and engineering teams to identify and resolve complex technical problems.
  • Document and track customer support requests and resolutions in our CRM system.
  • Create and maintain technical documentation and knowledge base articles for customers and internal teams.
  • Act as a liaison between customers and our product development team, providing feedback and suggestions for product improvements.
  • Stay up to date with product knowledge and industry trends to provide accurate and timely support to customers.
  • Develop and maintain strong relationships with key customers, serving as their main point of contact for technical support.

Valid8 Financial is an Equal Opportunity Employer and is committed to creating a diverse and inclusive company culture. Valid8 does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

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Denver CO, Boulder CO preferred

Marketing Development Representative

Position Overview

Valid8 Financial is seeking a Marketing Development Representative (MDR) who will be primarily responsible for ensuring expedient communication with prospects wishing to learn more about Valid8 who contact Valid8 online, at industry trade shows and conferences, or through other channels. MDRs are often the first point of contact a prospect has with Valid8 and as such will represent our brand, with a focus on engendering trust with open, transparent communication and professionalism.

This position will report to the Senior Marketing Manager and work closely with the Sales and Marketing teams. This role will be required to work in our Boulder, CO office 2-3 times per week with the option to work remotely the remainder of the time.

If you consider yourself to be customer-oriented and goal-focused, this may be the perfect opportunity for you!

Key Responsibilities

  • Contact potential customers, providing as close to an immediate response as possible to any inbound inquiries.
  • Set appointments and follow up on inquiries to ensure a steady flow of qualified leads for account executives.
  • Build rapport with contacts by understanding their questions and offering resources (webinar invitations, white papers, relevant blog articles, etc.).
  • Follow prescribed guidelines for using Customer Relationship Management (CRM) software to manage leads and MDR activities efficiently.
  • Expand on target account and buyer profiles via online research, internal subscription databases, LinkedIn, etc.
  • Engage with social media channels to effectively build relationships and interact with prospects and customers on behalf of marketing and/or account executives.

We are an early stage, high growth startup and a brand new marketing team. We value team members who have flexible skills and who are willing and able to jump in and help in other areas of marketing, as needed.

Valid8 Financial is an Equal Opportunity Employer and is committed to creating a diverse and inclusive company culture. Valid8 does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

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